HEOS frost-proof pot - anthracite, with insert, capacity 31 L, DBHER470, 4 pieces

1. How can I return a product or file a complaint?

Click here.

2. Where can I find my invoice?

We only send the proof of purchase in electronic form via an automatic email.

3. There is an error on my invoice. How can I correct it?

Please email us at customersupport@euroelectronics.eu
Include the invoice number in the message.

4. Is the product I selected available?

You can check the availability of products in our stores and shipping warehouse directly on our website.
Detailed information is displayed on the product page of the selected item.

5. How can I check the status of my order? When will my order be shipped?

After placing your order, you will receive an email confirming the receipt, packaging, and shipment of your order.
The email will be sent from customersupport@euroelectronics.eu

Please check your SPAM folder if you do not receive the message.

Payment and Shipping Options

Prices for individual packages depend on their dimensions and weight.
We offer shipping to Ireland

Your personal tracking number will be sent to you immediately after your order is shipped! Select the courier company through which your order will be sent to you and enter your tracking number 

UPS Delivery 2-5 days - Ireland

Tracking website: LINK

Customer service phone: +44 (0)3457 877 87

Hotline hours: Monday-Friday: 8:00 a.m. 6:30 p.m

Saturday: 8:00 a.m. 12:30 p.m.

DPD Home Delivery 2-5 days - Ireland

Tracking website: LINK

Customer service phone: 0121 275 0500

Hotline hours: Monday-Friday: 8:00 am-6:30 pm; Saturday: 8:00 am-4:00 pm

Customs Charges

All DHL DE orders are shipped from Germany. For orders shipped via DHL DE exceeding a value of £135, customers should be aware that customs charges may be applied by the UK government. These charges, including customs duties and taxes, are beyond the control of our company and are the sole responsibility of the buyer.
We advise all customers to familiarize themselves with UK customs policies and potential charges before placing their order. Please note that customs procedures can occasionally result in delays in the delivery of your items.

Read more:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

How Do We Count the Weight?

By weight we mean the greater value between the actual weight and the dimensional weight - calculated from the formula
[length (cm) x width (cm) x height (cm)] / 4000

The shipping price depends on the weight of the product.

Personal Collection

Personal collection is not available, all packages are delivered directly to the customer