Rectangular firewood bag with a carrying handle, design: Polana

1. How can I return a product or file a complaint?

Click here.

2. Where can I find my invoice?

We only send the proof of purchase in electronic form via an automatic email.

3. There is an error on my invoice. How can I correct it?

Please email us at customersupport@euroelectronics.eu
Include the invoice number in the message.

4. Is the product I selected available?

You can check the availability of products in our stores and shipping warehouse directly on our website.
Detailed information is displayed on the product page of the selected item.

5. How can I check the status of my order? When will my order be shipped?

After placing your order, you will receive an email confirming the receipt, packaging, and shipment of your order.
The email will be sent from customersupport@euroelectronics.eu

Please check your SPAM folder if you do not receive the message.

Payment and Shipping Options

Prices for individual packages depend on their dimensions and weight.
We offer shipping to Ireland

Your personal tracking number will be sent to you immediately after your order is shipped. You can track your order for all carriers at: 17track.net

UPS Delivery 3-5 days - Ireland

UPS customer support: Contact UPS

DPD Home Delivery 3-5 days - Ireland

DPD customer support: Contact DPD

Spring GDS (AnPost) Delivery 3-5 days - Ireland

AnPost customer support: Contact AnPost

How does the shipping process work?

All orders are packed and dispatched from our own warehouse in Poland. Here is how the process works depending on the carrier:

UPS — We hand over your parcel directly to UPS at our warehouse. UPS is responsible for the full delivery to your door in Ireland.

DPD — Same as UPS. DPD collects the parcel from our warehouse and delivers it directly to you in Ireland.

Spring GDS (AnPost) — We transport parcels from our warehouse to the Spring GDS hub in Wrocław, Poland. Spring GDS then forwards them internationally and hands them over to AnPost, who completes the last-mile delivery to your door in Ireland.

How Do We Count the Weight?

By weight we mean the greater value between the actual weight and the dimensional weight - calculated from the formula:
[length (cm) x width (cm) x height (cm)] / 4000

The shipping price depends on the weight of the product.

Personal Collection

Personal collection is not available. All packages are delivered directly to the customer.