Frequently Asked Questions (FAQ)

1. How can I return a product or file a complaint?

Click here.

2. Where can I find my invoice?

We only send the proof of purchase in electronic form via an automatic email.

3. There is an error on my invoice. How can I correct it?

Please email us at customerservice@euroelectronics.eu
Include the invoice number in the message.

4. Is the product I selected available?

You can check the availability of products in our stores and shipping warehouse directly on our website.
Detailed information is displayed on the product page of the selected item.

5. How can I check the status of my order? When will my order be shipped?

After placing your order, you will receive an email confirming the receipt, packaging, and shipment of your order.
The email will be sent from customerservice@euroelectronics.eu

Please check your SPAM folder if you do not receive the message.

6. Where do you ship from and which countries do you deliver to?

All orders are dispatched from our own warehouse in Poland. We deliver to Ireland, the United Kingdom, and other European countries. Deliveries to Ireland are handled via UPS, DPD, or Spring GDS (AnPost), shipped directly from our Polish warehouse.

7. I am outside Ireland — can I order from another Euroelectronics store?

Yes! Please place your order through the store for your country: